Services

• Borrower Outreach
• Field Services
• Loss Mitigation
• Liquidation
• NPL's - Component Services
• Real Estate Owned (REO)
• Auction Services
• Agent / Broker Network

Mortgage Outreach is an industry leader in borrower outreach. Mortgage Outreach has been making quality right party contact with delinquent borrowers for many years. Mortgage Outreach takes a proactive, borrower-friendly approach when making contact with your clients. All of Mortgage Outreach's associates are FDCPA compliant and have experience in the mortgage industry. Mortgage Outreach has found that agents with industry experience better facilitate borrower education surrounding their options which leads to a more timely resolution and disposition of a delinquent mortgage.

Mortgage Outreach's associates work under the premise of “people helping people.” Mortgage Outreach's associates present an empathetic view toward the borrower's individual situation and, most importantly, they listen. They foster a relationship with the borrower while still driving toward the goal of a resolution to the delinquency. This high-quality, borrower-friendly approach protects your brand while still achieving the desired results.

Borrower Outreach Services include:

• Outreach Marketing Campaigns - Customized outreach campaigns with proactive borrower options
• Multi-lingual Outreach Campaigns - Campaigns can be customized for multi-lingual borrowers
• Skip Tracing - Precise and cost-efficient skip tracing to locate difficult-to-find borrowers
• Live "Warm" Transfer - Borrowers personally transferred to the client
• Inbound Call Solutions - Providing client information to borrower (payment address, methods, account information, website, product information)
• Education - Sharing options that produce positive results for both borrower and client
• Document Retrieval Services - Assistance with financial statement review and financial package items, as needed
• Trial Payment Monitoring - Follow up reminder calls for payments that are due and past due

Mortgage Outreach has the capabilities to support all business models including GSE's, Private Equity Firms, Banks and Insurance Companies with their unique needs through:

• State-of-the-art Call Center phone system
• Highly trained Call Center team
• Strong, proactive relationships with the nation's leading servicing platforms