Call Center

MOS provides a variety of services to its client call centers including:

• General assistance in answering inbound borrower questions.



• Specific direction to borrowers for client payments (mailing address, website, payment methods, department information, etc.).



• Updating account information.



• Directing of borrower to client website while on phone; MOS Group associates will navigate borrower through site.



• Explanation to borrower with regards to any recently received client mailings including, letters, notices, documents, etc.



• Assistance with financial statement review and financial package retrieval items as needed.