Borrower Contact

More than 76% of all contact occurs within 30 days — with nearly 87% of contacted borrowers resulting in “warm transfer” directly to our client.

Borrower contact services include:

• Skip tracing



• Outreach letter campaigns



• Multi-lingual telephone outreach campaigns



• In-person visits that include Mini-Miranda warnings



• Live “warm” phone transfer of borrowers



• State of the art call center phone system

At MOS Group, we provide more than just high connect rates. Our borrower-focused processes and experienced staff of veteran mortgage professionals protects your company’s image and reputation. We treat our clients’ borrower customers with the same level of respect and care as they do themselves.